Frequently Asked Questions

You can cancel or modify a subscription service up to 48 hours before the next scheduled week begins without any charges. Late cancellations may be subject to a fee.

We make payments simple and flexible for all families. You can pay securely using:

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• Debit or Credit Cards

• Bank Transfers

• Apple Pay

• Zelle

• Cash (paid in advance)

For families using ESA funding, payments can be made directly through your ClassWallet account or with your ESA debit card. Our Monthly, Quarterly, and Annual subscription plans are all eligible for these payment methods.

​Please contact us directly to discuss any specific requirements or accommodations. We strive to cater to all children's needs to ensure a comfortable and safe journey.

At School Cab, we understand the importance of service animals in providing support and assistance. Service animals are welcome in our vehicles when accompanying children who require their assistance. Please inform us when booking if a service animal will be accompanying your child so we can ensure the most comfortable and suitable arrangements are made.

​Safety is our highest priority, especially when it comes to our younger passengers. School Cab adheres to all state and federal regulations regarding car seat use. We offer appropriate car seats for children of all ages, from infants to school-aged children, for a small fee. Parents and/or guardians may also provide their own car seats if they prefer. If you choose this option, the car seat will be safely returned to you by the end of the day. We encourage you to specify your child’s age and weight when booking, whether using your own car seat or one provided by us, so we can ensure the safest transportation option for each ride.

In the event of an emergency, our drivers are trained to immediately contact emergency services and notify School Cab management. We maintain rigorous protocols and regular training to handle emergencies swiftly and safely.

Our drivers adhere to a strict code of conduct with children, prioritizing safety and respect. They are not permitted to touch any children, except to assist with buckling up the seat belt or car seat when necessary, and only with prior consent through a signed form from the families. Additionally, if a child refuses to buckle up, attempts to touch the driver, or engages in any other inappropriate behavior, the incident will be promptly reported to School Cab management. We will then communicate directly with the family to address the behavior and ensure a safe and respectful environment in our vehicles. Our drivers receive ongoing training in proper communication and behavior management techniques to maintain a positive and secure environment for all passengers.

​Routes are carefully planned to ensure efficiency and safety. Our drivers utilize leading navigation tools such as Google Maps, Apple Maps, and Waze to navigate and adapt routes as needed. This technology helps in managing real-time traffic conditions, ensuring timely and safe arrivals. Any necessary changes due to traffic or other factors are promptly relayed to the affected families, keeping everyone well-informed and secure.

School Cab actively monitors weather conditions and other potential disruptions to ensure the safety and punctuality of our services. In the event of severe weather or unexpected delays, we promptly notify parents of any conditions that may affect scheduled services. Parents and/or guardians are responsible for assessing the safety and feasibility of transportation under such conditions and are encouraged to notify School Cab if they decide to cancel or postpone a ride due to safety concerns. While we strive to maintain regular operations, School Cab is not responsible for delays caused by external factors beyond our control.

​We highly value your feedback and are committed to providing a clear and accessible process for submitting feedback or complaints. If you have any concerns or suggestions, please do not hesitate to contact us via our dedicated customer service phone line or by emailing us. You can expect a prompt and fair response from our team, as we strive to continually improve our services. Your input is crucial to ensuring the highest quality of care and service for your children.

We notify all parents of any scheduling changes during holidays or seasonal periods well in advance, ensuring you have ample time to plan accordingly.

At School Cab, we prioritize consistency but understand that occasional changes to drivers or vehicles may be necessary. Here’s how we manage such changes:

1. Notification: Should there be a change in the driver or vehicle for your child's route, we will notify you promptly. This notification will include the new driver's name and the details of the vehicle including its make, model, license plate number, and color. Each vehicle features the distinctive School Cab sign, ensuring it is easily recognizable.

2. In Case of Replacing a Driver: If a driver needs to be replaced, either temporarily or permanently, we ensure the replacement driver has undergone the same rigorous background checks and comprehensive training as all other drivers. This maintains our high standards of safety and care.

3. Safety and Training: All replacement drivers are subject to the same comprehensive background checks and training as our regular drivers to ensure the highest level of safety and professionalism.

4. Vehicle Standards: Replacement vehicles adhere to the same rigorous safety and maintenance standards as our entire fleet. We ensure regular inspections and upkeep in line with state and federal regulations.

5. Feedback Encouraged: We welcome and encourage feedback following rides with a new driver or vehicle. Your feedback is crucial for us to maintain our commitment to service quality and address any concerns immediately.

All drivers must be at least 21 years old, possess a valid Arizona driver's license, and have a clean driving record. They must pass a thorough background check, including a national criminal search, a sex offender registry check, and a social security number trace, to ensure they meet our safety standards.

All vehicles utilized by School Cab must be no more than ten (10) years old and shall successfully pass annual safety inspections to ensure full compliance with all applicable federal, state, and local safety regulations. Each vehicle must be a four-door vehicle and equipped with standard safety features, including, but not limited to, fully functional airbags and anti-lock braking systems (ABS).

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Vehicles must be maintained in clean, safe, and roadworthy condition at all times. Routine maintenance, including brakes, tires, lights, and fluid levels, must be performed regularly to ensure optimal performance and safety. All required registrations must remain current and valid.

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Each vehicle must carry active automobile insurance that meets or exceeds the minimum coverage requirements established by Arizona law and any additional coverage standards required by School Cab.

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Vehicles must display School Cab identification, such as approved decals or magnets, while providing services. Additionally, vehicles used for transporting children must be equipped with appropriate child safety equipment when required, including car seats or booster seats in compliance with applicable laws.

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Drivers are responsible for ensuring that vehicles are free from hazards, properly sanitized, and suitable for transporting children in a safe, secure, and comfortable environment at all times.

School Cab reserves the right to inspect any vehicle at any time and to prohibit the use of any vehicle that does not meet these requirements.

School Cab operates throughout the metropolitan areas of Arizona, including Phoenix, Glendale, Peoria, Surprise, Tempe, and surrounding communities, in accordance with all applicable local regulations. Our services are available during standard school hours, with extended availability for after-school activities and additional transportation needs upon request.

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At School Cab, the safety and security of our passengers and drivers are our top priorities. To support this commitment, certain vehicles are equipped with dash cameras that record video and audio while the vehicle is in operation.

Use of Dash Camera Footage

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• Recording: Dash cameras automatically record during active service. These recordings help enhance safety, monitor ride quality, and provide an accurate account of events during transportation.

• Incidents and Emergencies: In the event of an incident, accident, or emergency, recorded footage may be reviewed to assess the situation, assist with investigations, and support resolution.

• Data Protection: Drivers are strictly prohibited from deleting, altering, or tampering with any dash camera recordings. All footage is securely stored and managed by School Cab to ensure integrity, confidentiality, and compliance with applicable laws.

Consent

• Notice to Passengers and Drivers: By entering a School Cab vehicle equipped with a dash camera, passengers and drivers acknowledge and consent to audio and video recording. Notice of recording is provided through in-vehicle signage and this policy.

Access to Footage

Access to dash camera footage is limited to authorized School Cab personnel. Recordings may be disclosed to law enforcement or other relevant authorities when required by law or when necessary to investigate incidents or resolve disputes.

Responsibility for Actions
Any driver or independent contractor who deletes, alters, or tampers with dash camera video or audio recordings shall be held fully responsible for any resulting legal, regulatory, or operational consequences arising from such actions.

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Financial Liability and Indemnification
In the event of unauthorized deletion or tampering with dash camera footage, the responsible driver or independent contractor shall be fully liable for all related costs and damages. This includes, but is not limited to, court fees, legal expenses, settlements, judgments, and any claims brought against School Cab resulting from the absence, loss, or alteration of such recordings. The responsible party agrees to indemnify and hold School Cab harmless from any financial loss associated with such actions.

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Disciplinary Action
Any violation of this policy may result in disciplinary action, up to and including immediate termination of the driver’s engagement or independent contractor agreement with School Cab.

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Enforcement
School Cab strictly enforces this policy to preserve the integrity, safety, and accountability of its transportation services. Compliance with this policy is mandatory for all drivers and independent contractor partners.

Our team is here to assist you with any questions, concerns, or support related to School Cab services.

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📞 Phone / WhatsApp: +1 (602) 518-0745
📧 Email: info@schoolcab.us

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Whether you need assistance with booking, have questions about our policies, or would like to provide feedback, we are committed to ensuring a smooth and reliable experience.

You may contact us 24/7 via WhatsApp or email, and our team will respond as promptly as possible during operating hours.